Privacy Policy

1. Data Controller

The data controller responsible for your personal data is AURACORELON TECH SL, CIF B45729103, C. Batalla del Salado, 20, 02002 Albacete, Spain. Email: [email protected].

2. Data We Collect

We collect the following personal data when you interact with our website or services:

• Name and contact information (email address, phone number)
• Order and service request details
• Support request content and correspondence
• Technical data (IP address, browser type) via server logs

3. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR: (a) Contract performance — to process your orders and deliver services; (b) Legitimate interests — to respond to support requests and improve our services; (c) Legal obligation — to comply with applicable Spanish and EU law; (d) Consent — where you have explicitly provided it.

4. How We Use Your Data

• To process and fulfil your service orders
• To communicate with you about your project
• To respond to support requests
• To comply with legal and regulatory obligations
• To improve our website and services

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order and contract data is retained for a minimum of 5 years in accordance with Spanish commercial law. You may request deletion of your data at any time, subject to legal retention obligations.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with the AEPD (Agencia Española de Protección de Datos)

To exercise any of these rights, contact us at [email protected].

7. Third Parties

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist in delivering our services (e.g., hosting providers, communication tools), subject to appropriate data processing agreements. All third-party processors are required to handle your data in accordance with GDPR.

8. Cookies

Our website may use essential cookies required for its operation. We do not use tracking or advertising cookies without your explicit consent. You can manage cookie preferences through your browser settings.

9. Contact

For any privacy-related questions or to exercise your rights, contact: AURACORELON TECH SL, C. Batalla del Salado, 20, 02002 Albacete, Spain. Email: [email protected].